Shipping and Delivery Policy

Last updated: July 19, 2026

At Drizentro, we do our utmost to process and deliver your order as quickly and carefully as possible. Below you will find all information about our shipping and delivery.

1. Processing Time

Orders are generally processed within 1 to 3 business days after receipt of full payment.

After processing, you will receive a shipping confirmation by email. If available, you will also receive a Track & Trace code as soon as it is provided by the carrier.

2. Delivery Time

The average delivery times are:

• Belgium: 7 to 14 business days;
• Netherlands: 7 to 14 business days;
• Other European countries: 10 to 20 business days.

These delivery times are indicative and may vary due to busy periods with carriers, holidays, customs controls, or other unforeseen circumstances.

Although we strive to deliver your order within the stated timeframe, no rights can be derived from the mentioned delivery times.

3. Shipping Costs

Shipping costs are automatically calculated during checkout and depend on the destination and the contents of your order.

Any promotions, such as free shipping, will be clearly stated on our website.

4. Shipping and Carriers

Drizentro collaborates with carefully selected logistics partners to deliver orders safely and efficiently.

We reserve the right to choose the most suitable carrier for each order.

5. Track & Trace

When available, you will receive a Track & Trace code by email as soon as it is provided by the carrier.

This allows you to track the progress of your shipment.

6. Incorrect Delivery Address

It is the customer's responsibility to provide correct and complete address details.

If an order cannot be delivered due to an incorrect or incomplete address, any additional shipping costs may be charged to the customer.

7. Not Home for Delivery

If you are not present at the time of delivery, the carrier may:

• deliver the package to a neighbor;
• take the package to a pick-up point;
• attempt a new delivery.

The chosen delivery method depends on the carrier and the options available in your region.

8. Damaged or Lost Packages

We take great care in packaging and shipping every order.

Damaged Product

Have you received a damaged product? Please contact us as soon as possible, within 48 hours of receipt, via info@drizentro.com.

If possible, include clear photos of:

• the damaged product;
• the packaging;
• the shipping label.

This way, we can process your report as quickly as possible.

Lost Package

Do you think your package has been lost? Please contact us via info@drizentro.com.

We will then initiate an investigation with the carrier. If it turns out that your package has been definitively lost, we will provide an appropriate solution, such as a replacement delivery or a refund, depending on the situation.

9. International Shipping

We ship to Belgium, the Netherlands, and – if available – other European countries.

For deliveries outside the European Union, import duties, taxes, or other customs fees may apply. These costs are, unless otherwise stated, borne by the customer.

10. Contact

Do you have any questions about our shipping and delivery policy? Please feel free to contact us.

Drizentro
📨 Email: info@drizentro.com
🏠 Address: Kapitein Fremaultstraat 1, 8647 Pollinkhove, Belgium
⚖️ VAT number: BE1036910697