Refund Policy
Return and Refund Policy
At Drizentro, we strive to provide our customers with the best products and service. If you are not satisfied with your order, you can make use of our return and refund policy as described below.
1. Return Period
You have the right to return your order within 14 days of receipt, without stating any reason.
The return period starts on the day you receive the product.
2. Conditions for Returns
To be eligible for a return, the product must meet the following conditions:
- The product is unused and undamaged
- The product is, if possible, in its original packaging
- The product has been delivered complete (including accessories and manuals)
- The product is not excluded from return (see point 6)
If the product is damaged or shows signs of use, a reduction in value may be applied.
3. How to Request a Return?
You can request a return by contacting us via:
Please include the following information:
- Your name
- Order number
- Reason for return (optional)
- Photos of the product (if damaged)
After your request, you will receive further instructions on the return process.
4. Refund
Once we have received and inspected your return, we will process your refund.
The refund will be processed within 5 to 10 business days via the same payment method used for the order.
5. Shipping Costs
The costs for returning the product are, in principle, for the customer's account. If you have received an incorrect or damaged product, we will bear the return costs.
Returns may not be sent without prior authorization. Please contact us first so we can provide you with the correct return address.
6. Exceptions (Non-returnable items)
The following products cannot be returned or refunded:
- Custom-made products
- Products that cannot be returned for hygienic reasons if opened or used
- Digital products or gift cards (if applicable)
- Products damaged by improper use
7. Damaged or Incorrect Delivery
Have you received a defective, damaged, or incorrect product? Please contact us within 48 hours of receipt via:
Please send clear photos so that we can quickly assess the problem. In this case, we will offer a replacement or a refund.
8. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
If the order has not yet been shipped, we can cancel it free of charge, and you will receive a full refund.
If the order has already been shipped, it falls under the return policy.
9. Contact
For questions about our return and refund policy, please contact us via:
Drizentro
📧 Email: info@drizentro.com
📍 Address: Kapitein Fremaultstraat 1, 8647 Pollinkhove, Belgium
⚖️ VAT number: BE1036910697